Nurses at The Medical Center are essential contributors to empirical quality outcomes. Staff perceptions about safety and quality are measured using validated national surveys like the Agency for Healthcare Research and Quality (AHRQ) Patient Safety Survey and the National Database of Nursing Quality Indicators (NDNQI) Environment of Care Survey. Internal audits and processes as well as external benchmarks are used to measure a majority of nurse-sensitive quality measures.
The results of these surveys and benchmarked measures are used to continuously improve process and establish goals for future performance.
At SNHMC, our quality and safety aim is to provide the right care, to the right patient, at the right time, every time. Ultimately ours is a culture of constant surveillance where improvement opportunities are continuously sought.
We support a culture of robust communication where face-to-face conversation is encouraged, the value of all healthcare team members is embraced, discussion is respectful, and a job well done is recognized. Likewise, ours is a culture of service to patients, families, and colleagues where people are kept informed, concerns and complaints are addressed, and departments collaborate.