Financial Counselor

For more than 100 years, Southern New Hampshire Medical Center has honored our mission: to improve, maintain, and preserve the overall health and well-being of individuals living in the greater Nashua area by providing information, education, and access to exceptional health and medical care services.
 
We have literally been at the heart of better health for Greater Nashua. Our main downtown campus, a familiar landmark for generations, has grown along with the Gate City. Today, The Medical Center and our affiliated doctors and services extend across much of southern New Hampshire. Along with our growth has been the opportunity for many to build and enhance their careers within our organization. We encourage the professional and personal development of our employees and are proud of the workplace culture we have developed. 

At Southern New Hampshire Health, we believe in the little moments and the power of small gestures. It is our desire to make every patient, family or visitor interaction meaningful.

You'll see some of these wonderful moments in our new video “We believe in the little moments…”

See some of the wonderful moments here!  

• POSITION SUMMARY

  • Serves as a resource to our patient community to provide assistance in finding all available means to assist with the funding of their healthcare services. A Financial Counselor is knowledgeable in assistance programs such as Medicare, Medicaid, Charitable Care and other payment options for healthcare services.

• PRIMARY DUTIES AND RESPONSIBILITIES

  Employees are expected to work consistently to demonstrate the mission, vision, beliefs, core values and standards of behavior of the organization. 

  • Provide financial screening and counseling for funding options for health care services. Position assesses and completes charity applications and determines charity eligibility, as well as providing assistance with applications and screening for Federal, State and local funding sources. Ensures that complete required documenting is submitted to funding sources.
  • Must attend and participate in educational events and seminars to stay abreast of program changes that affect the ability to provide accurate and quality financial counseling services.
  • Works collaboratively with Patient Scheduling, Registration, Patient and Family Services, physician practices and other patient advocacy agents to identify patient financial needs and how those obligations can be met. Review of current and/or scheduled admissions to ensure the capture of patients that may need financial counseling.
  • Perform work that supports patient financial services and patient relations goals of the hospital. This will include prompt follow up to patient inquiries, acting as a liaison to the billing department, and conducts other duties associated to provide exceptional customer service.
  • On occasion, the financial counselor may need to travel to offsite locations to provide financial counseling services. The financial counselor may be required to provide or obtain documentation on the patient’s behalf for prompt completion of applications for assistance programs.
  • Timely follow up of applications for all programs. This will include follow up with patients and their families to complete documentation requirements, as well as outside entities that provide assistance. This will include the DHS offices, SSI and SSDI authorities and other supporting organizations.
  • Provide face to face billing and payment assistance.
  • Performs cashier functions at the cashier window. This includes processing payments and patient inquiries in a professional and competent manner. Must adhere strictly to Cash Windows procedures as set forth in the departmental policy and procedures. Accurately collect, record and reconcile payment activity from the cashier window.
  • Administers Prescription Assistance program for all enrolled patients. Interacts with patients and pharmaceutical companies to provide timely application, enrollment and renewals. Additionally, completes the weekly medication orders for enrolled patients. Understands criticality of patients obtaining the medications they require (i.e., insulin) timely and without interruption.
  • Assist patients with the enrollment into the ACA program.

Qualifications:

·       Must obtain and maintain financial counseling credentials.  High school or higher education.

·       ACA certification for the federal marketplace.  

·       Must have at minimum 3-5 years pertinent experience in a healthcare setting as a customer service representative, financial counselor or other qualified role.

·       Must have detailed knowledge of available financial assistance programs.  This knowledge will include program qualifications such as health status, income guidelines and other pertinent criteria.

·       Must have excellent interpersonal and telephone skills.  Must have effective written and verbal communication skills.  Must possess patient interview techniques

·       Must have the ability to prioritize workload and possess ability to meet tight time frames.  Must have the ability to work under minimal supervision, is detail oriented and possess problem-solving skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.